Frequently Asked Questions.

You do not need a referral to attend therapy. However, if you would like to access Medicare rebates, you will need a valid referral from your GP.

Medicare

You can speak with your GP about whether you may be eligible for one of the following Medicare referral pathways:

• Eating Disorder Management Plan: Claim a rebate of $149.05 per session, for up to 40 sessions* within 12-months of your referral being issued.

• Mental Health Care Plan: Claim a rebate of $149.05 per session, for up to 10 sessions per calendar year.

Eating Disorder Management Plans are usually provided in blocks, with reviews required along the way. If you need more than 20 sessions within a 12-month period, a psychiatrist review is generally required to support further sessions under the plan.

Private Health

Many private health insurance policies include cover for psychology sessions. Please check your individual policy to confirm what may be available to you.

Therapy sessions are 50 minutes.

Supervision sessions are 55 minutes.

Card details are requested as part of the intake process and stored securely in my practice software.

Payment is processed on the day of your appointment.

If you cancel with more than 48 hours’ notice, your card will not be charged. If a cancellation fee applies, it will be processed on the day of your scheduled appointment. Please refer to the cancellation policy for further details.

Cancellation policy

When appointments are booked, that time is reserved especially for you. If you are unable to attend or cancel with short notice, the appointment cannot be offered to another person.

• More than 48 hours’ (2 business weekdays, not weekends) notice: No appointment fee will be charged.

• 24–48 hours’ (more than 1 but less than 2 weekdays, not weekends) notice: 50% of the full appointment fee will be charged.

• Less than 24 hours’ (weekdays, not weekends) notice, or non‑attendance without prior notice: The full appointment fee will be charged.

Please note: These fees are not eligible for Medicare or most Private Health Fund rebates.

If you need to cancel or reschedule your appointment, please contact the clinic at Email

Bulk billing is not available. This means there will be an out-of-pocket cost for each appointment after any eligible rebate has been processed.

Yes. Appointments are available in person and via telehealth.

If your appointment is online, you will be sent a Zoom link as part of your appointment reminder. You will need a device with a working camera and a reliable internet connection.

No. I work with adults aged 21 and over.

You do not need to have a formal diagnosis to seek support. Many people come to therapy because food, body image, weight, exercise or eating patterns are taking up too much space in their life. Therapy can help you understand what is happening and what support may be useful.

The first session is focused on understanding what has brought you to therapy, what you are hoping for, and what might be contributing to your current difficulties. You do not need to have everything worked out before you attend.

This depends on your goals, needs and the nature of the concerns you are bringing. Some people benefit from short-term focused work, while others prefer longer-term therapy to address more complex or longstanding patterns.

I have appointments available:

Tuesday 9.00am – 6.00pm
Friday 9.00am – 4.00pm

No. This practice is not a crisis service. If you need urgent support, please contact 000, Lifeline on 13 11 14, or your nearest emergency department.